Please rate these statements using the following rating system 1 = Strongly disagree 2 = Disagree 3 = Agree 4 = Strongly agree 5 = N/A
I was able to find contact information for ACFO without difficulty 12345
I was served in the language of my choice 12345
ACFO staff served me in a professional manner 12345
My emails and calls were returned in a timely fashion 12345
The ACFO representative(s) fully explained all available options 12345
The ACFO representative(s) recommended a course of action to address my issue 12345
I received answers to all of my questions 12345
I was consulted in the decision-making process 12345
I was fully briefed on meetings and conversations that occurred in relation to my file 12345
I was kept up to date on the progress of my file 12345
I was fully advised of the process that was used to address my concerns 12345
I agree with the course of action that was taken to address my situation 12345
Confidentiality was maintained throughout the process 12345
My issue was resolved to my satisfaction 12345
I am satisfied with the services provided by ACFO 12345
ACFO took all available actions to address my concerns 12345
I would contact ACFO again if I had another work-related issue 12345
I would recommend ACFO's services to other FIs 12345
Would you like ACFO's Director of Labour Relations to follow up with you regarding the service provided? YesNo
