On March 18, ACFO-ACAF filed a policy grievance regarding the Employer’s failure to implement seamless and uninterrupted benefits under the Public Service Health Care Plan (PSHCP) Directive following its transition from Sunlife to Canada Life and its adverse effects on members.
As you likely know, there have been several fundamental issues with the transition of the Plan to Canada Life, including but not limited to:
Our grievance is seeking both the formal acknowledgment from the Employer that they have violated the applicable provisions of the Comptrollership (CT) Collective Agreement and corrective measures for the CT group to address past and ongoing implementation issues.
A copy of the grievance filed is available here (opens in a new tab).
We remain hopeful that a resolution to issues with the PSHCP can be reached soon. In the meantime, if you have suffered personal damages and wish to seek individual recourse, here’s what you need to know:
The quickest way to resolve any issues related to the denial of a claim or coverage under the Plan, or if you received a lesser reimbursement than expected, is to submit an appeal with the PSHCP Administrative Authority. PSHCP appeals are heard on a quarterly basis by the Administration Authority. The process can be found here (opens in a new tab).
Grievances focus on the employer’s responsibility under the collective agreement to provide a functioning health care plan. Filing a grievance may be appropriate in limited situations where severe hardship was experienced, including but not limited to:
If you would like to file a grievance to seek individual damages for the hardship you have experienced or are experiencing, please contact labourrelations@acfo-acaf.com with the details of your case to determine if this is the appropriate course of action.